help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 3 not syncing all my steps to the Fitbit App

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-09-2021 17:36 - last edited on ‎03-10-2021 03:11 by Fitbit Moderator

‎03-09-2021 17:36 - last edited on ‎03-10-2021 03:11 by Fitbit Moderator

My charge 3 app on my phone is not recognizing all my hours of getting my steps in but my watch records all of them.  What do I need to do?

 

 

Moderator edit: subject for clarity

Best Answer
Labels:
1 REPLY 1

‎03-10-2021 03:10

‎03-10-2021 03:10

Hello @Izzy1978, welcome to the community forums! 

 

To further assist, could you provide more details? Are you referring to reminders to move? In the meantime, I would suggest trying to perform some troubleshooting steps for syncing. It could be a syncing inconvenience and therefore, all your steps tracked by your Charge 3 aren't transferring to your Fitbit account. 

 

For this, please check this link: Why won't my Fitbit device sync?

 

I look forward to your response. 

Wilson M. | Community Moderator, Fitbit.
Best Answer
0 Votes