Charge 3 not syncing now wont turn on

[LolaBlue]

I have been having issues for over a week.

It started with my charge 3 not syncing or connecting to the app.

Having turned off Bluetooth several times to try to reconnect, I then deleted the pairing to repair.

The app has not been able to reconnect to the charge 3 even though it indicates it can find it. I have tried numerous times over the last 10 days.

I have tried to charge it and now have an error message 001 appearing.

Having searched the forums I have tried to do a short reset and when that did not work a long reset. 

I ended up with a faint line vertically on the screen and then nothing. Not even an error message.

Struggling to even find support details on the website as I don't have a twitter account. 

Has anyone else had these issues and managed to resolve them?

Thanks from a frustrated fitbit user 

Moderator Edit: Clarified subject

[heidi.bailey197]

Hi

My charge 3 itself seems to be working but it won't sync to the app. So i can't track my sleep or exercise

[AlvaroFitbit · Accepted solution]

@LolaBlue @heidi.bailey197 It's nice to have you on board.

Let me help you with your issues. @LolaBlue thank you for troubleshooting this. I noticed that you already have a ticket with our Support team so keep working with them to find a solution.

@heidi.bailey197 you can try the following:

1. Go to your phone's bluetooth settings and remove all devices listed there.
2. Restart your phone and restart your device. 
3. Check that no battery saving app/feature on your phone is affecting your Fitbit app.
4. Also, on an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
5. You can find troubleshooting instructions here.

Let me know how it goes.

[Kalstras]

Nope. I lost mine for a few months and plugged it in yesterday. It smiled at me 🗣 I was very happy. It charged to 92% and I decided to pair it with my new phone that I recently updated. Iphone11. Connecting....................... All night. Drained the battery of the phone almost and the Fitbitcharge3 is non responsive. No life zero zip nada. 

Help?!

[heidi.bailey197]

Its not going well is it. 😕😊 I've emailed fitbit support but no reply
yet.

[heidi.bailey197]

Hi

I have unpaired all other apps and checked permissions on my android.
My phone tries to pair with the charge 3 and gives a number to pair but
then it disappears.

Any other suggestions?

Heidi Bailey

[AlvaroFitbit]

@Kalstras It's great to see that you've visited the Fitbit Community!

You don't mention any troubleshoots on your posts so I would like to suggest you restart your tracker following the instructions in my previous post as this may be a screen issue. Also could you go to the battery settings and check which app drained your phone's battery? Finally if the issue is the battery you can follow these instructions to help your device charge.

@heidi.bailey197 thank you for troubleshooting this issue. I couldn't find any recent ticket with Support so I have created one for you. You will get an email from the team.

I look forward to your updates.

[Kalstras]

Well I probably cross posted and got my “steps” deleted. 
I had mentioned all the steps. 
this was the last step AS I hadn’t been able to troubleshoot the “connecting....” forever until morning when the Fitbit charge3 was flat dead, kaput. 
this morning I found many help pages and nothing worked. 
delete app and reinstalled app from Iphone11

pressed button 15secs etc cleaned poles with q-tip and alcohol yadda yadda yadda. Everything 

and then I called customer service. I am sending it back for replacement. The VERY helpful service representative was so helpful and understanding. I look forward to a resolve whether repair or replace (or just push and pull in the right places who knows haha) 

Spent a load of time trying and searching and your help and pages are very good thank you. 
Kind Regards, Kal

[AlvaroFitbit]

@Kalstras thank you for your reply and for troubleshooting this issue.

Really happy to hear that the Support team is replacing your tracker and hopefully you will be back on track in no time. Keep up the great work and keep achieving your Fitness goals.

Happy stepping and stay safe.

[Kalstras]

After numerous attempts at every possible workaround, I was directed to call customer service and to my surprise, they took care of the problem and my beautiful wife is Fitbit Powered and Charge3 ready!! Thank you customer services and the community here at Fitbit.  Cheers and Merry Christmas!!!

[AlvaroFitbit]

@Kalstras thank you for your reply.

Really happy to hear that our Support team was able to help you and that you wife is back on track!

Wish you and your wife a happy new year!

Happy stepping and stay safe!