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Charge 3 not syncing to my Android phone

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‎02-20-2021 12:22 - last edited on ‎02-21-2021 12:09 by

‎02-20-2021 12:22 - last edited on ‎02-21-2021 12:09 by

I have been trying since 2 hours. I have tried everything but my watch doesn't seem to sync my steps into the app. I don't want to reset my watch to lose my steps. 

It just keeps on saying 'sync is taking s while, sit on tight'. And it's been 2 hours it's been doing the same thing. 

What to do? Please helppppppp 

Thank you 

 

 

Moderator edit: subject for clarity 

 

 

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3 REPLIES 3

‎02-21-2021 12:08

‎02-21-2021 12:08

Welcome to the Fitbit Community, @SunsetRunner.

 

Thanks for the details shared in your post and for already trying to resolve the issue. I understand how you are feeling about this situation and recommend following our complete troubleshooting tips at Why won't my Fitbit device sync? Restarting your device turns it off and on without deleting any activity data.

 

Hope this helps!

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎02-24-2021 14:01

In response to LiliyaFitbit

‎02-24-2021 14:01

Thank you. I did this 10x times, and I already came across this link and did everything it said but it wasn't working. 

 

So I had to reset my watch and I lost all my activities and data. But it is working ok now. 

So for everyone going through the same problem, you guys just need to reset your watch, but just be mindful and reset it when you're not doing anything or before going out for a walk or run. 

I think this is a bigger issue than just sending links, cuz I'm sure most of the users have come across the links many times. 

Please look into this issue as many people are facing the same problem. 

 

Thank you 

Best Answer

‎02-24-2021 14:42

In response to SunsetRunner

‎02-24-2021 14:42

Thank you for your reply, @SunsetRunner.

 

I am glad to hear your tracker is syncing now. I appreciate your efforts and the additional details. I am sorry to hear your activities and data were lost, you can log the activity manually as described in How do I manually log exercises in the Fitbit app? Thank you for taking the time to share your feedback, we're constantly working on improving our devices and user experiences, and your comments are always welcome. I recommend keeping your Fitbit app and Fitbit device up to date as updates come with new features and bug fixes. 

 

Have a nice day!

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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