Charge 3 not syncing to my Honor 10

[YogaHayley]

I have had my Charge 3 since last Christmas and generally working OK, nothing that a restart wouldn't fix. Recently however, since the Fitbit App update (in early October?), I have had continuous problems. The App update didn't work properly (it got stuck on something like database update) and I had to uninstall the app and reinstall and all seemed OK. However I noticed that although my steps for teh day were syncing to the app during the day the info wasn't being retained and I wasn't receiving notifications on my Charge 3. When I checked it showed that my Charge 3 hadn't synced for a number of days.

I tried all the recommended solutions; restarting the Charge 3, logging out of the app, restarting the phone, removing from Bluetooth and reconnecting etc. and some seemed to help for a brief period but then problems started again. I resorted to factory resetting the Charge 3 and reinstalling the app which seemed to work, but only for that day. Again my band isn't syncing with the App and I am not receiving any notifications/alerts on my Charge 3. Restarting, reconnecting etc. has no impact.

Any tips on what to do next? Do I now just have a glorified digital watch?

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there @YogaHayley, welcome to the Community Forums. I'm sorry to hear about the connectivity issues you've been having between your Charge 3 and Honor 10 phone, I understand where your concern is coming from and how you must be feeling. Thanks for your efforts in fixing the issues prior to posting here, I'll be glad to continue helping you.

If you haven't done so yet, please follow the troubleshooting steps provided here: Why won't my Fitbit device sync? and Why are notifications delayed or missing?

About notifications not coming through your tracker, if you're exactly getting this error message “Notification service is not running. A phone restart is required to re-enable notifications on your tracker”, please note that we’re aware of it and are working to identify a resolution as quickly as possible.

Please know Fitbit products are compatible with most devices that have the following operating systems: Apple iOS 12.2 or higher, Android OS 7.0 or higher, and Windows 10 version 1607.0 or higher. For the latest list of devices that support the Fitbit app for Android, see Which phones and tablets can I use with my Fitbit watch or tracker?

Please keep in mind that when a device is not supported and does not meet the require OS we cannot guarantee its functionality with the Fitbit app. It might work at a certain time and then it can stop working out of nowhere after an update. This is because the app is not optimized to that device and any change could impact the performance. 

We routinely test new devices to ensure full compatibility with Fitbit devices and the Fitbit app, and are constantly working to confirm compatibility with new phone models. Be sure to verify that your phone or tablet meets the minimum operating system requirements.

Let me know how it goes. 

[YogaHayley]

Hi, sorry for taking a while to come back but needed to set some time aside to go through this.

First of all some system details

Phone : Honor COL-L29

Android version 10

EMUI version 10.0.0.180

Charge 3 version 28.20001.88.11

Fitbit app version 3.34.1

None of the syncing remedies worked so I have disconnected the band from the app, factory reset the band, restarted everything and am now connected. I did this previously and it remained connected and syncing for a day at most. I'll keep an eye on it and let you know what happens next.

[YogaHayley]

OK, so 1 week on and steps seem to be syncing but I am no longer receiving notifications.