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Charge 3 not syncing to my phone

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‎11-10-2020 11:24 - last edited on ‎11-12-2020 12:54 by Fitbit Moderator

‎11-10-2020 11:24 - last edited on ‎11-12-2020 12:54 by Fitbit Moderator

So my Fitbit isn't getting my notifications and it say on the app 'a phone restart is required to start notifications' so I have restarted my phone and it didn't work so I rebooted my charge 3 itself too , uninstalled the Fitbit app, logged out of my account and it still not working and I don't know what to do ? 

And it also not syncing to 

 

Moderator Edit: Clarified subject

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‎11-10-2020 12:25

‎11-10-2020 12:25

Hi there @SunsetRunner, welcome to the Community Forums. I'm sorry to hear about the connectivity issues you've been having between your Charge 3 and phone, I understand where your concern is coming from and how you must be feeling. Thanks for your efforts in fixing the issues prior to posting here, I'll be glad to continue helping you.

 

If you haven't done so yet, please follow the troubleshooting steps provided here: Why won't my Fitbit device sync? and Why are notifications delayed or missing?

 

About notifications not coming through your tracker, if you're exactly getting this error message “Notification service is not running. A phone restart is required to re-enable notifications on your tracker”, please note that we’re aware of it and are working to identify a resolution as quickly as possible.

 

Please know Fitbit products are compatible with most devices that have the following operating systems: Apple iOS 12.2 or higher, Android OS 7.0 or higher, and Windows 10 version 1607.0 or higher. For the latest list of devices that support the Fitbit app for Android, see Which phones and tablets can I use with my Fitbit watch or tracker?

 

Please keep in mind that when a device is not supported and does not meet the require OS we cannot guarantee its functionality with the Fitbit app. It might work at a certain time and then it can stop working out of nowhere after an update. This is because the app is not optimized to that device and any change could impact the performance. 

 

We routinely test new devices to ensure full compatibility with Fitbit devices and the Fitbit app, and are constantly working to confirm compatibility with new phone models. Be sure to verify that your phone or tablet meets the minimum operating system requirements.

 

Let me know how it goes. 

Maria | Community Moderator, Fitbit


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‎11-17-2020 01:10

In response to MarreFitbit

‎11-17-2020 01:10

Hi thanks for this advice I have gone through and tried all of the those things you suggested but it still not work my phone is up to date and everything so I don't understand why it's not working do you know of anything else we can do to get it to work?

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