Charge 3 not syncing with iPhone 6S

[Marlee5122]

Have tried everything with technical help and new HR3 is not syncing with iphone 6s for notifications and all day sync.

Moderator edit: updated subject for clarity

[MarreFitbit · Accepted solution]

Hello there @Marlee5122, it's nice to see you here! Thanks for already troubleshooting this syncing difficulty with our Customer Support Team.

I've taken the time to review your support case and I saw that you were notified of the current issue.

However, I was also checking the steps you've performed so far, but I'd like to add one more. 

Please go to the Bluetooth settings on your phone and remove the tracker. In the list of Bluetooth devices you'll see the Charge 3 and next to it, this symbol "!". Hit the symbol and it will take you to the next step, once you're there select the option that says "Forget this device".

Once you've made sure about that, go back to the Fitbit app, go to the "Account" option in the upper right corner and select "Set up a Device". This should start the setup process for your device. 

Give this a shot and see if your tracker syncs with your iPhone 6S. You can also keep in mind what is provided at: Is the Fitbit app interfering with other Bluetooth devices?

If the issue persists, please wait until our Support Team gets back to you or you can definitely reply to the last email you received from them. They'll be more than glad to further assist. 

Hope that helps! 

[Marlee5122]

We tried that step as well

Sent from my iPhone

[MarreFitbit]

Thanks for confirming that you've also tried those steps @Marlee5122! As mentioned above, please wait until our Support Team gets back to you.

Either way, you can also reply to the last email you received from them so they can further assist you. 

If there's anything else I may do for you in the meantime, let me know!

[Tonkin76]

I stumbled across this post whilst trying to figure out my syncing issues. I had tried everything listed but this worked first time. 

[MarreFitbit]

Welcome to the Community Forums @Tonkin76! Sorry to hear you've been having syncing difficulties as well. But I'm glad to hear the steps worked for you. 

Keep me posted if you need further assistance! 

[Marlee5122]

Tried this step again today and it worked !!  Thanks for the help !

[MarreFitbit]

You're very welcome @Marlee5122! So glad to hear that the steps worked for you this time. 

Keep me posted if you need further assistance! 

[Yurcina1997]

I’ve tried everything, removed it from Bluetooth, tried reinstalling, will not sync with my iPhone 6s Plus. I also kept having issues of screen going blank, was able to fix every time until this last time. I feel I have wasted my money on getting the Charge 3. So I got my Charge 2 out and reinstalled it, it works fine, I really wanted the Charge 3 because it is waterproof. My husband even tried installing on his phone, didn’t work. 😡

[Rach1969]

I’m trying everything not working!