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Charge 3 not tracking Floors and HR accurately

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‎03-18-2021 06:00 - last edited on ‎03-18-2021 07:24 by Fitbit Moderator

‎03-18-2021 06:00 - last edited on ‎03-18-2021 07:24 by Fitbit Moderator

I purchased my Charge 3 in May last year. Last month I noticed it's not tracking floors properly. I researched the forum, reset my tracker, did all the troubleshooting listed, not fixed. Last week I noticed my HR is way off. I'm walking fast enough to breathe heavily, manually my heart rate reaches over 160 consistently, my tracker says just over 100. Again I researched, reset, adjusted the fit of the band, nothing. What else I'd there???

 

Moderator edit: format

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‎03-18-2021 07:23

‎03-18-2021 07:23

Hello @KimWin, welcome to the community forums! Thank you for the information and for the troubleshooting steps you've tried prior to posting! 

 

I believe the best way to get help is to contact our Support Team. You can contact them through chat or over the phone. Click here to get connected and make sure to explain the situation and the troubleshooting steps that you've followed, this way they can assist you from there. 

 

See you around. 

Wilson M. | Community Moderator, Fitbit.
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