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Charge 3 not tracking Steps, heart rate and Sleep

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‎05-29-2021 19:09 - last edited on ‎05-31-2021 07:08 by Fitbit Moderator

‎05-29-2021 19:09 - last edited on ‎05-31-2021 07:08 by Fitbit Moderator

I've had my Charge 3 for about two years, and despite an occasional issue with non-responsiveness that typically ends after a short while, my Charge 3 suddenly shut off during lunch yesterday and took forever to come back up. I had charged it that morning, and when I plugged it in, it showed a 1 percent battery. When it finally came back up, it showed it was fully charged. However, since then, it isn't tracking my steps, my heart rate, my sleep or really anything. It tells me I burned so many calories, but says I haven't taken any steps. It shows my resting heart rate, but doesn't show my current heart rate. I have rebooted several times, and still nothing had changed.

 

 

 

Moderator edit: subject for clarity 

 

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‎05-31-2021 07:14

‎05-31-2021 07:14

Hello @derryan11. Welcome to the community forums. 

 

Thank you for the detailed information and for the troubleshooting steps you've performed. At this time, I recommend contacting our Support Team for further assistance. Note that you can contact them through chat or over the phone and you can click here to get connected. 

 

Make sure to explain the inconvenience and mention the troubleshooting steps you've followed, this way they can assist you from there. 

 

See you around. 

Wilson M. | Community Moderator, Fitbit.
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