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Charge 3 not tracking active minutes accurately

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‎01-25-2020 03:13 - last edited on ‎09-23-2020 17:45 by Fitbit Moderator

‎01-25-2020 03:13 - last edited on ‎09-23-2020 17:45 by Fitbit Moderator

Fitbit charge 3

Hi,

Active minutes were recording correctly until a few days ago, now only about one day in three even though strenous walks completed. Everything else is correct, only one month old!

 

 

Moderator edit: updated subject for clarity

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‎01-25-2020 03:43

‎01-25-2020 03:43

Hi @G1NN  Try restarting your charge 3 several times and see if that sorts it out.

Restart your tracker  

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

View best answer in original post

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3 REPLIES 3

‎01-25-2020 03:43

‎01-25-2020 03:43

Hi @G1NN  Try restarting your charge 3 several times and see if that sorts it out.

Restart your tracker  

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎01-25-2020 08:39

In response to NellyG

‎01-25-2020 08:39

Thanks seems to have worked for now anyway!

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‎01-25-2020 16:03

In response to G1NN

‎01-25-2020 16:03

That's  great. I hope it keeps it up!

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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