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Charge 3 not tracking active minutes

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‎06-18-2020 05:04 - last edited on ‎09-16-2020 10:17 by Fitbit Moderator

‎06-18-2020 05:04 - last edited on ‎09-16-2020 10:17 by Fitbit Moderator

Active minutes has stopped recording regardless how active I am, how come?

 

Moderator Edit: Clarified subject

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‎06-19-2020 11:17

‎06-19-2020 11:17

Hi @JoeRowley, welcome to the Community Forums!

 

Thanks for bringing this to our attention. To better assist you with this, can you please let me know when was the first time you experienced this issue and how many times since then? Is this issue affecting Active Minutes only or other stats like steps, heart rate, etc? In the meantime I receive your answers, please restart your Charge 3 and let me know if the issue persists.

 

I'll be around, let me know if you have any additional questions. 

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‎06-19-2020 13:20

In response to RicardoFitbit

‎06-19-2020 13:20

To reset attach the charger 3 to the charger and hold the button for 8 seconds or until I see the HAPPY face and I will not loose any information correct.

Sent from AT&T Yahoo Mail on Android
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