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Charge 3 not tracking burnt calories correctly

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‎10-07-2020 19:00

‎10-07-2020 19:00

After the recent update my charge 3 does not record calories burned accurately. My heart rate was 150 for over 10 minutes and it said that I burn 6 calories? Can someone please give me an idea on what I need to do to fix it. I selected the bike workout and everything on the watch

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‎10-08-2020 15:38

‎10-08-2020 15:38

Welcome to the Fitbit Community, @Ali-Ng.

 

I am sorry to hear your Fitbit tracker is not tracking calories burned accurately after the recent update. Thanks for the details shared and I am here to help. I recommend confirming that your height and weight are correct. For more information, see How do I manage my Fitbit profile?

 

You can find more information on how your Fitbit device calculates your daily activity at How does my Fitbit device calculate my daily activity?

 

Keep me posted on the outcome. I'll be around if you have any questions.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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