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Charge 3 not tracking heart rate accurately

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‎07-16-2021 20:01 - last edited on ‎07-29-2021 09:00 by Fitbit Moderator

‎07-16-2021 20:01 - last edited on ‎07-29-2021 09:00 by Fitbit Moderator

Mine is doing the same, currently as I am laying down, 125 when in actuality it is it 80bpm. There is no way I have Performed 595 active minutes and it's frustrating. 

 

Multiple times I have: 

I have turned HR off 

Restarted it

Turned HR back on 

It just does it over and over again. I have had this one for a year or so, and I know it's sitting in the correct position 

 

 

Moderator edit: subject for clarity

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‎07-29-2021 09:08 - last edited on ‎03-24-2025 09:41 by Fitbit Moderator

‎07-29-2021 09:08 - last edited on ‎03-24-2025 09:41 by Fitbit Moderator

Hello @Filthyfoliage. Welcome to the community forums. 

I'm very sorry for the experience and thank you for the detailed information and for the troubleshooting steps you've followed. At this time, I was able to see that you reached out to our Support Team and they have provided information and assistance for the inconveniences you reported. If you still have questions or inquiries about the outcome of your case, I recommend replying back to them and they will be more than glad to continue assisting you. 

See you around. 

Wilson M. | Community Moderator, Fitbit.
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