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Charge 3 not tracking heart rate

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‎05-10-2020 15:42 - last edited on ‎09-17-2020 09:38 by

‎05-10-2020 15:42 - last edited on ‎09-17-2020 09:38 by

My heart rate keeps going off and not picking up. I’m wearing it in the correct position, not to tight or to loose. Iv reset it, cleaned it and still having the same problem.

 

 

Moderator Edit: Clarified subject

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‎08-09-2020 08:20

‎08-09-2020 08:20

It's great to welcome you, @ClaireE86.

 

Thanks for troubleshooting this heart rate issue. Upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

 

In the meantime, let me know if you need anything else.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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