Charge 3 not tracking heart rate

[MissForrester]

My charge 3 has suddenly stopped tracking my heart rate. It hasn’t worked for a few days now. 

There green light is still working but there’s no HR on the FitBit or the app.

I’ve tried cleaning the back, holding it on my arm, resetting it via the FitBit and none of these have worked

[JuanJoFitbit]

@MissForrester It's great to see you in our Fitbit Community. Regarding the heart rate tracking issue that your Charge 3 has experienced, I appreciate the time spent trying to get it fixed before contacting our forums.

Please try the troubleshooting steps that are listed in this help article. This article contains steps that you already tried but you can skip them and proceed with the rest.

Hope this helps.

[MissForrester]

All sorted thank you! It had gotten turned off in the settings in the watch, I didn’t realise it could be turned on/off from there 

[JuanJoFitbit]

@MissForrester That's great news! I'm so glad to hear that you managed to get the issue resolved. Thank you for posting the update here.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often! 😀