Charge 3 not tracking sleep and steps accurately

[Tlewis930]

Maybe someone has some suggestions because as of now Im very disappointed. I recieved my new Charge3 yesterday and was so excited! That excitement didnt last though. It logged over 100 steps while I laid in bed and set it up!!!  Then, the sleep tracker showed me being asleep shortly after 9 when I know for a fact it was after 10, and then showed me waking up at 6:00 when I was up and moving 10 mins before that.  I dont want to return it but Im not sure what the point is if the two things I wanted to track most are not at all accurate? 

Moderator edit: updated subject for clarity

[MarreFitbit · Accepted solution]

Hi there @Tlewis930, welcome to the Community Forums. I'm sorry to hear that you're going through this situation. I'll be glad to help you.

For tips about improving accuracy, see How accurate are Fitbit devices?. Several things can affect the number of steps your Fitbit device records, including where you place the device, if you wear it on your dominant or non-dominant hand, and your stride length. If you're pus

hing a stroller or shopping cart, try putting your device in your pocket or use GPS to record your activity, if possible.

If it still seems like your device is overcounting steps, try a step test. While you perform your step test, make sure you: 

-Walk at a normal pace
-Don’t hold anything in your hands
-Put your arms down at your sides, swinging naturally
-Count 1 step for each foot
-To avoid getting an additional step when you bring your feet together, after you reach 100 steps:
1. Freeze in a split-stance. 
2. Move your hand up gently to check the step count on your device.  

Here’s the step test:

1. Restart your Fitbit device. 

2. Put your device on your wrist or put your clip-on device on your hip or torso.
3. Walk 100 steps, making sure to count a step each time one of your feet touches the ground.
4. Pause, then check your device to see your step count, and write down the number of steps you took and the number of steps your device counted. 
5. Perform the test 2 more times, walking 100 steps 3 different times. Each time, write down the number of steps you took and the number your device counted. 

In regards to your sleep, I'd recommend taking a look at the articles: How do I track my sleep with my Fitbit device? and What should I know about sleep stages?