Charge 3 not tracking sleep since last update

[melmac0110]

Since the last update for my charge 3 a few weeks ago it not tracking my sleep !!! If I put it on charge and restart it it will for a night or 2 but then nothing unless I restart it !! I can’t be restarting it every day !!! The strap is the same strap and the same tightness as it always has been the only new thing to my Fitbit is the update !!!!!! 

[JuanJoFitbit]

Hi @melmac0110, welcome to our Fitbit Community. I'm sorry to hear that your Charge 3 stopped tracking sleep. I totally understand how you feel about this and I appreciate the time spent trying to get this issue resolved before contacting our forums.

I'd like you to try a long restart. To do so on your device, follow the steps below:

1. Connect the device to the charging cable. 
2. While the device is plugged into the charging cable, press and hold the button down for 15 seconds. 
3. The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration. 
4. The device turns off.
5. The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur. 
6. Remove the device from the charging cable. The device shuts down.
7. Important: Plug the device into the charging cable again.

After this, check out this help page which explains how your Fitbit device tracks your sleep.