Charge 3 not tracking sleep

[Lonewolf269]

On my wrist band the Fitbit charge 3 it says not tracking sleep. Why is this?

Moderator Edit: Clarified Subject/format

[CHRISARL]

Thank you, I just assumed it was operator error. Which when you have a
slow network it requires more patience for sync. I find it is more accurate
at recording shen I just let it sync.

[sehertz]

The charge 3 doesn't track sleep. I go to bed at 10 and know I fell asleep shortly thereafter but the it says I started sleeping at 12:30. It is very consistent at not being able to track my sleep. I've tried moving the charge 3 to the top and bottom of my wrist but the data isn't any better. I bought this thing specifically to track my sleep but after more than a month, I have come to the conclusion the charge 3 is only good for tracking steps and I can do that on my phone.

[Krabr]

Thanks for your concern problem resolved.
Cheers

[CHRISARL · Accepted solution]

I initially had the same problem. I did two things wrong, first I didn't
put a wakeup time, which even if you sleep past it is necessary, second , I
was saving my sleep in the log entry. I realized that I didn't need to do
that if I waited for my app to sync with my tracker. Now it's very
accurate. Even knows how many times I get up for the washroom🙄

[DavideFitbit]

Thank you for all your comments @CHRISARL and @Krabr. 

@sehertz, if you already tried all other troubleshooting options mentioned earlier, could you please give a try to the steps @CHRISARL mentioned here? You can find more information here as well to set up a sleep schedule. 

Please keep me posted. 

[TobiasF]

"... was saving my sleep in the log entry"

how this can be marked as a "solution: to manually log in your sleep for a 24/7 tracker advertised with sleep tracking functionality on your wrist?

[Tbettis108]

I agree I still have problems with it showing on my wristband. It shows on my app. 

[DavideFitbit]

Thank you for your comments @TobiasF, this is a solution that was helpful to someone else, but it may not be same case for everyone. Are you still having difficulties with the sleep information not being tracked, or your're referring to the "Sleep not tracked" that appears in the "Today" section of your Charge 3? 

Welcome to the forums @Tbettis108, and thank you for the feedback regarding the "Sleep not tracked" message. The team of developers is already aware of the numerous reports from people that have experienced the same difficulty. Unfortunately we haven't received any other updates about this, but we do know that they're working to find a resolution as soon as possible. 

Let me know if you have further questions. 

[AvonSue]

To the original question - it’s been annoying me that my sleep tracking has always shown up on the app but not on the wrist. I’ve now found the answer - in the app click top right icon to take you to the account. Then click Charge 3 connected. Then to Notifications. Make sure Fitbit is selected on, ie green. Sleep tracking then shows on the wrist band. 😊

[TobiasF]

negative, these notification settings are used to bring your phone notifications (whatever you select) to the tracker (swipe up) nothing to do with "sleep not tracked" core functionality on the tracker itself that is missing since launch and many people complaining here

[AvonSue]

Hi TobiasF. Yes I understand that, but the original question was:

“On my wrist band the Fitbit charge 3 it says not tracking sleep. Why is this? “ 

That was exactly what I found, ie not showing sleep tracking on wrist band when you swipe up, but when you change the settings on the app as I described it then showed up immediately. 

[TBrooks50]

Is there an expected repair time frame for the sleep tracking function. I feel like I have been taken advantage of because I have purchased something that does not work as advertised.

[Tbettis108]

Me too. Still have problems with tracking sleep on the FitBit.

Sent from my iPhone

Moderator edit: personal info removed

[sehertz]

I have decided the fitbit is just not good for sleep tracking. In the months I have owned my fitbit, it has probably only tracked my sleep reasonable a half dozen times. I just decided the sleep function measuring just doesn't work.

[Krabr]

Thank you KrabR everything working well.
great sleep tracking

[brianzart]

I’m having the same problem. Any recent fix suggestions.

[CHRISARL]

I just go to the sleep log, edit, and save. It's worked so farSent from my Galaxy Tab® S2

[brianzart]

Thanks. Deleting past sleep logs, and saving, seems to have worked. For now.

Sent from my iPhone

[DavideFitbit]

Thank you for your help with this @AvonSue and @TobiasF. 

Hi @sehertz  and welcome to the Community forums @TBrooks50, thank you for all the feedback provided about this feature, could you please confirm if you already tried all the steps listed here to restart? Or let me know if you're not getting sleep stages information, but you regular sleep is being properly recorded.   

@Tbettis108, is your sleep information not being recorded, or you're referring to the Sleep not tracked message on the display and your information is showing properly in your app? 

That's good news, thank you for this update @brianzart and @CHRISARL.    

Keep me posted. 

[Katybird]

Hello & desperately need help. I bought a Charge 3 a few weeks ago & followed all directions to set it up. It stopped tracking sleep after a week. Exchanged it for a 2nd one that tracked a few hours each night. Exchanged it for a 3rd one!! Same thing!!! Husband's works fine for him. I read the forums & I  am not purchasing a sleep/step/heart rate tracker to manually track my sleep! So very frustration! What is the problem?? Please help!