10-10-2018
14:41
- last edited on
11-17-2020
15:47
by
MatthewFitbit
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10-10-2018
14:41
- last edited on
11-17-2020
15:47
by
MatthewFitbit
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Bought my Fitbit Charge 3 on Saturday. Tracked my sleep first night, hasn’t since for last 3 nights. Have to keep putting it on charger and restarting. Few hours later it appears on watch and phone. Can’t keep doing this! Any ideas?
Moderator edit: format
Answered! Go to the Best Answer.
08-13-2019 09:21
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08-13-2019 09:21
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My wrist unit does not record sleep, but my dashboard does, so I'm happy with that

08-13-2019 09:25
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08-13-2019 09:25
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08-13-2019 09:57
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08-13-2019 09:57
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Which brand records sleep?

08-13-2019 10:02
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08-13-2019 10:02
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It's an interesting thought because I gave my old Fitbit charge 2 to my partner and I have the Fitbit charge 3 and we both wear them in bed. Could the app be confused about who's wrist is getting recorded on the app?

08-13-2019 10:05
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08-13-2019 10:05
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There is an idea... Does Google have an app for that?

08-13-2019 10:12
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08-13-2019 10:12
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08-13-2019 10:13
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08-13-2019 10:13
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Thank you very much for this very thorough analysis from a scientific point of view which I appreciate and never did myself as it probably took a lot of time to develop all of this to explain the problem with the charge 3 app.
08-13-2019 10:28
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08-13-2019 10:28
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Fitbit needs to correct this problem. It seems like I have to reset my charge 3 every 3 days to get it to work probably. Is that where it got it’s name? Perhaps frustrating 3 would have been better. I loved my charge 2, but after upgrading to the Frustrating 3 it’s doubtful that I will ever buy another Fitbit product.
08-13-2019 10:59 - last edited on 02-13-2020 17:30 by LiliyaFitbit
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08-13-2019 10:59 - last edited on 02-13-2020 17:30 by LiliyaFitbit
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Mine has actually been working for awhile except for a weird one night
glitch. I have the app loaded on my iPad, so I don’t know if this will
help on any other devices/platforms.
When the sleep data doesn’t show up, which still happens from time to time,
or it’s just plain inaccurate (shows four hours of sleep instead of the
nine that I know I got), all I usually have to do is close the app. To do
this, press the home button twice so all the apps show as thumbnails, then
swipe up on the Fitbit app and reopen it. You should be good to go.
If that doesn’t fix it, I do a reboot on the iPad. It’s not that big of a
deal to me now that it’s mostly working.🤓
--
Moderator edit: personal info removed
08-15-2019 16:44
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08-15-2019 16:44
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08-18-2019 07:20
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08-18-2019 07:20
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I found and did the reset process, the sleep hours were synced to my phone but the icon on the wrist unit still does not display the sleep hours, that function only worked for the first 3 days and I have had the fitbit now for just 18 days, it is a birthday present from my children! Awaiting your suggestions, thank you.

08-18-2019 07:52
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08-18-2019 07:52
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old. Wait for Charge 4 or change brands.
08-18-2019 08:27
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08-18-2019 08:27
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Is it possible to get a refund if this problem is not fixable? I purchased it this year... 😞

08-18-2019 08:49
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08-18-2019 08:49
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08-18-2019 08:59 - last edited on 02-13-2020 17:30 by LiliyaFitbit
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08-18-2019 08:59 - last edited on 02-13-2020 17:30 by LiliyaFitbit
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I’m sorry but I don’t have any suggestions, other than restarting it, which
I think you’ve tried. I really don’t look at my actual Fitbit except to
see the time. I can’t see anything more than that except I can sort of see
the pulse. I’m too lazy to pull out my readers. I read all the stats on
my iPad.
Maybe someone else has a suggestion.🤓
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Moderator edit: personal info removed
08-18-2019 09:42
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08-18-2019 09:42
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thanks for your response 🙂
@paulwilj wrote:
You have a short window to get a refund. Get it now! This problem is a year
old. Wait for Charge 4 or change brands.
08-18-2019 09:44
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08-18-2019 09:44
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thanks for your response 🙂

08-21-2019 18:37
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08-21-2019 18:37
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08-29-2019 17:47
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08-29-2019 17:47
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what ever FB did, it deserves a 'thank you' here. since the app refresh (which happened a few days ago for me) the sleep tracking has been much improved. finally.
08-29-2019 17:56
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08-29-2019 17:56
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I almost didn’t want to say it, but mine has been tracking perfectly for the last 2 weeks.... so far, so good
