Charge 3 not tracking sleep

[Caghkan]

For a while, my Charge 3 does not track my sleep. I have restarted it, nothing is changed. Then I have reseted it, again nothing is changed. Besides, I have deleted the app and have reinstall it but it is still the same, it does not track my sleep. What should I do more?

Moderator edit: subject for clarity

[LiliyaFitbit]

Welcome to the Fitbit Community,@Caghkan.

I appreciate your participation in the Forums and sharing that your Charge 3 is not tracking your sleep. Thanks for trying to resolve this and I am here to help. I recommend doing the following:

1. Confirm the steps to restart your device: How do I restart my Fitbit device?
2. Try sleeping with the tracker on your non-dominant hand if you haven't been doing it already.
3. Confirm that the tracker is snug on your wrist.

You can find more information about tracking sleep here. 

Let me know how it goes, I'll be around. 

[Caghkan]

As I writed above, I have tried all of them but nothing works...

[LiliyaFitbit]

Hi @Caghkan, thank you for your reply. 

I appreciate your troubleshooting efforts. Since the issue persists, I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. 

Let me know if you have any questions.