Charge 3 not tracking sleep

[Jopw]

Bought my Fitbit Charge 3 on Saturday. Tracked my sleep first night, hasn’t since for last 3 nights. Have to keep putting it on charger and restarting. Few hours later it appears on watch and phone. Can’t keep doing this! Any ideas?

Moderator edit: format

[Chg3frustration]

Agree! Finally. Started working about 2 days ago.

[SunsetRunner]

I tried all of the suggestions in the "solution" after my Charge 3 stopped tracking sleep for the past week but nothing helped. Every morning the app says "Wear your tracker to bed" whilst it is still on my wrist from sleeping in it. I'm not sure if this had anything to do with it (probably not because my wife was with me, her Charge 3 continues to this day working normally) but we spent a couple of nights in a location with no wi-fi or cell signal, though when I used the app after sleeping it was when the phone was connected again to wi-fi.

I ended up removing the Charge 3 from my account today and doing, I think, a complete device reset, got it paired back to my phone and syncing again. Will see if it helps tonight.

[Chg3frustration]

I've tried everything. Sometimes it will actually work, but within a week or less it's back to not tracking. I've tried the upgrades and it keeps giving me an error message. The tech people try to help, but it doesn't stick and customer service won't respond. So...perhaps that's why the share prices of the FIT stock is tanking on the market. It's the last product I'll buy from them.

[comoxdel]

Typical of Fitbit tell you to do what you have been doing all along times I
want to just smash it I am done with fitbit

[Mars55]

• Ok I'll try. I'm already using my non-dominate hand. 

[Mars55]

It was suggested that your device be 2-3 finger widths up from your wrist. I'm going to try this to night too.

[Mars55]

Try to move the devise 2-3 finger widths from your wrist

[Big-G68]

Hi what was the solution that worked for you please ....it’s driving me crazy at the moment my c3 not tracking my sleep 😩😩😩

[MuzzyW]

Tried all the suggestions & nothing seems to work. Tracks sleep on phone
but fit bit says sleep not tracked.
Cheers
Murray

[Superbonbon28]

I’ve been able to reboot the app on my iPad and then it will show my
sleep. There've only been a few times when this didn’t work once I figured
out what to do.
--

Moderator edit: personal info removed

[Big-G68]

What do you mean reboot ...how do you do that please ?

Sent from my iPad

[Superbonbon28]

On an iPad or iPhone, press the home button two times in a row. All your
apps will show on a page and will be small. Just swipe up on the Fitbit
app. It will disappear, then you can simply reopen it from your taskbar or
the page it resides on. If that fails, shut down your iPad and restart
it. If neither of those things work, I don’t have any other suggestions.
Maybe someone else will. Those two things have worked for me all but a few
times.
--

Moderator edit: personal info removed

[paulwilj]

My solution was to get a refund!

[Chg3frustration]

Nothing. And I keep getting an error message every time I try to update. Fitbit really needs to stop selling this version. It’s making the company look bad. I won’t be buying another one, nor ever recommend anyone buy a Fitbit again. Customer service has done nothing to help.

[SunsetRunner]

That's how I always wear it and it still doesn't sync.

[Mars55]

I do have to wear it tighter at night. I also try to remember when I went to bed and when I woke up. Then I check and see if they have the same times. You can change the time if it's incorrect.

[Mo666]

I wish you never changed to this stupid sleep score. Like we’re all not under enough pressure to perform, now, thanks to Fitbit, I wake up depressed. Don’t even bother to tell me to go to bed earlier, girl, because this Fitbit isn’t even accurately tracking my exercise. Since the last iOS upgrade, Fitbit has failed. The last thing anyone wants is to wake up to a system that says “poor “ when all we’re trying to do is get sleep and stay healthy and positive.

[charandy123]

The synch up hasn't worked for the past few days... nothing! I don't know
why. I have a pixel 3.

[charandy123]

The FB band is 3 finger widths up on my wrist.  That makes no difference.  The watch isn't synching with my phone.  I believe the problem is with the app.  I don't know why it can't find my device 😑....  I even held the 2 together, touching...  I will call fb for a refund as advised.

[Chg3frustration]

I ran into the exact problem. What good is an update if the app can’t find the device to update it.