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Charge 3 not turning on, but still vibrates

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‎08-02-2021 14:04 - last edited on ‎08-03-2021 05:09 by Fitbit Moderator

‎08-02-2021 14:04 - last edited on ‎08-03-2021 05:09 by Fitbit Moderator

I did a hard reset on my charge 3 last week (fitbit kept dying within 1 day), it worked for a short period of time but now the screen is completely black, but still vibrates when the side button is pushed. I tried plugging it in and holding the button down but no icon shows up. There is no blinking light on the back side either. I tried to reach out to the chat, but apparently it is down.

 

 

Moderator edit: format

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‎08-03-2021 05:09

‎08-03-2021 05:09

@cgrullon Welcome to our Fitbit Community. Regarding the screen issue that your Charge 3 has experienced, I appreciate the time spent trying to get it resolved before contacting our forums.

 

Since the issue persists, the best way to get help for this problem is to chat with us online one more time or give us a call. Click here to get connected and our Support team will be happy to follow up and assist you accordingly.

 

See you around.

JuanJo | Community Moderator

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