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Charge 3 not turning on

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‎10-15-2020 04:51 - last edited on ‎11-12-2020 13:33 by Fitbit Moderator

‎10-15-2020 04:51 - last edited on ‎11-12-2020 13:33 by Fitbit Moderator

My charge 3 began to constantly have its screen on and was vibrating constantly as if the button was being touched to light up the display, even when I removed the watch completely. This completely drained the battery within an hour. I then tried to recharge it and it is not recharging at all and becomes very hot to the touch very quickly when put on charge. Button does not register being pressed or held down when on the charger. Is there anything I can do to try and reboot the watch?

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‎10-15-2020 08:46

‎10-15-2020 08:46

@LucasNoah1997 Welcome to the Community. 

 

Let me help you with your Charge 3 not turning on and thank you for troubleshooting this issue. Since the issue persists I have created a ticket so our Support team can further assist you via email.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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