Charge 3 not turning on

[Fisayo]

I purchased this device in April, 2020.

Its been working fine until today.  The screen went blank even though it had a full charge.

The side button is non-responsive, no vibration, no feedback.

I have diligently followed all troubleshooting options, I held the button whilst plugged into the charging cable for a minute at least, nothing.

Its as if its totally bricked. 

"I'm not buying any upgraded alternatives", I paid good money for this. 

FItbit Inc. What's the solution. Its still in warranty.  The easiest option would be to take it back to Argos and get it replaced with no qualms?

I doubt it'll be as easy as that.. 

I await your response 

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @Fisayo, welcome to the Community Forums.

Thanks for bringing this to our attention and for troubleshooting your device before posting over here, I understand how frustrating this situation can be for you. Our Support team informed me that they already provided you assistance to resolve this situation. That said, I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

I'll be here if you need anything else.

[Fisayo]

Hi RicardoFitbit.

I contacted support. All their options to assist were in vain. I have now been told I have to send the device to Fitbit amidst this pandemic, only God knows how long receiving the dud and sending a replacement will take.

Until then I am without a device that I purchased in good faith only 6 months ago.

I was given a 50% discount link off a new device, which was then deactivated within minutes as I was then told I needed to return the defective one first. Why give the link initially then?

Then another advisor promised a return pouch which hasn't sufficed and it's now 2 weeks.

I feel truly let down.. 

[RicardoFitbit]

Your reply is appreciated @Fisayo.

Thanks for taking the time to share your thoughts and experience with your Fitbit device and our Customer Support team. As it turns out, I do not have access to the information they provided to assist you accordingly, therefore, since you are already in touch with them, I’d suggest you contact them back if you require further assistance or if you have questions about your case and the replacement process of your device. For a better understanding of the information they provided, please check our warranty policies here. 

Let me know if you have any additional questions, I'll be around.