Charge 3 not vibrating with notifications and reminders to move

[SunsetRunner]

Hi. My charge 3 isn’t vibrating when I get notifications doesn’t tell me if I have steps to do 10 min before hour up either I’ve tried all sorts abs nothing Is working 

Moderator Edit: Clarified subject

[AlvaroFitbit]

@SunsetRunner Thanks for being part of our Community! 

Let me help you with this. Check that your tracker isn't in the Do not Disturb mode or Sleep mode by long pressing the button as this will disable the vibration. Also make sure that your phone isn't in silent mode as this will stop vibrations for notifications.

Hope this helps.

[AllenS1223]

I am having the same problem..... my Charge 3 not vibrating for the reminder to MOVE at 10 minutes before the hour ?  I have checked the Do Not Disturb and the Sleep modes....all are off.

[AlvaroFitbit]

@AllenS1223 Thanks for being part of our Community! 

Thank you for following my previous suggestions. I would like you to remove the reminders to move, save and sync then re-add them again, save and sync and see how your tracker behaves. You could also restart your tracker by doing the following:

1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
2. Clip the other end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port.
3. Make sure the button on your tracker is aligned with the button opening on the charging cable. You’ll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker’s display.
4. Press and hold the button on your tracker for 8 seconds. Release the button. When you see a smile icon and the tracker vibrates, the tracker restarted.
5. Disconnect your tracker from the charging cable.

I'll be around.

[CristiPhillips]

Thank you, that fixed my issues!

[Janet_Stephen_T]

I am having the same issue - how do you remove and re-add these reminders? 

[CristiPhillips]

I made sure dnd was not on, then did the restart with it being connected to
my charging cord.

[Janet_Stephen_T]

OK, thanks.  I already did that and it's still not giving me the reminders.  I'll keep searching.

[AlvaroFitbit]

@Janet_Stephen_T Thanks for stopping by! 

You can remove the reminders to move by following the instructions in this help article.

@CristiPhillips happy to hear that my suggestions helped you and thank you for helping @Janet_Stephen_T with her issue.

I'll be around.