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Charge 3 not working; Started with stripe on screen

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‎09-21-2020 07:50 - last edited on ‎10-07-2020 08:42 by Fitbit Moderator

‎09-21-2020 07:50 - last edited on ‎10-07-2020 08:42 by Fitbit Moderator

My fitbit started having a dull screen with a black stripe on it several months ago. But it still worked so I just didn't use the screen function. Last night at 10:30 pm it synced up but this morning isn't. I get a red explanation mark, saying it can't sync. I tried restarting it as I found those instructions here some of the questions/answers. It still vibrates but I never get a smiley face (and yes, I charged it for 20 mins and then pressed and held the button to try to restart it). I can still seen a screen but now it's very narrow with the black stripe. So, it seems like it has power. 

I was going to try changing the clock again, and now it's saying that the device is not found. Is there anything I can do to get it working again?  Thanks, Diane

 

 

Moderator Edit: Clarified subject

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‎10-07-2020 08:48

‎10-07-2020 08:48

@DianeScott Welcome to the Fitbit Community!

 

Let me help you with your Charge 3 not working and thank you for troubleshooting this issue. Since the issue persists I have created a ticket so our Support team can further assist you via email.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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