Charge 3 not working after firmware update

[mskfit]

The new firmware update, that is 1.88.11 is acting up. 

The Charge 3 is

- Not responding

- While charging there is random vibrations

- Stuck on a blank screen and only vibrates when you press the side button. 

I see that there are a lot of people facing this issue now. Seems to be a common problem. 

Could you please revert back to the older firmware version? 

Will I be able to download the older version and flash it myself? 

Please let me know as at this point, since a few days the Fitbit is unusable

Moderator Edit: Clarified subject

[AlvaroFitbit]

@mskfit Welcome to the Community. 

Sorry to hear that your Charge 3 isn't working after the firmware update. This isn't an expected behavior but I want to note that you can't go back to a previous firmware version. Since you don't mention any troubleshoots I suggest you restart your tracker by doing the following:

1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
2. Clip the other end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port.
3. Make sure the button on your tracker is aligned with the button opening on the charging cable. You’ll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker’s display.
4. Press and hold the button on your tracker for 8 seconds. Release the button. When you see a smile icon and the tracker vibrates, the tracker restarted.
5. Disconnect your tracker from the charging cable.

Let me know how it goes.

[mskfit]

Hi @AlvaroFitbit, 

I did do the 8 seconds reset, it gets stuck on the loading bar. Once the smiley came up, but it still did not help.

I went ot Settings -> about -> clear data also

But it still has the same issues. 

I am posting some photos here that shows what is happening, unfortunately I cannot upload a video. The fitbit transitions from main screen to the DND page and then back and again.

The fitbit charge 3 is acting up, even without any inputs.

[mskfit]

I believe there should be a way to flash and old version onto this. I had no issues whatsoever until November.

This Fitbit is being rendered useless at the moment. I run regularly and I need it to track my progress. 

So if you could speak to engineers and provide me with a way to flash the old firmware onto this, that would be great. 

I think this is a common problem, as I can see multiple posts regarding such issues on this community regarding fitbit charge 3. 

Please help.

[AlvaroFitbit]

@mskfit thank you for troubleshooting this issue and for providing pictures.

The engineers aren't in contact with Support nor would the reach out to you additionally there isn't a process to revert back to a previous firmware as mentioned before. Still I have created a ticket so our Support team can further assist you via email.

Keep me posted