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Charge 3 not working after swimming

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‎09-22-2020 13:33 - last edited on ‎09-22-2020 13:37 by Fitbit Moderator

‎09-22-2020 13:33 - last edited on ‎09-22-2020 13:37 by Fitbit Moderator

Wore my Charge 3 for the first time swimming. It no longer starts, won’t charge, won’t restart, no smiley face, blank screen. 

There’s no green light and there some condensation at the back..

 

what can I do to get it working again? 🤷🏽‍:female_sign:

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‎09-23-2020 20:14

‎09-23-2020 20:14

Welcome to the Fitbit Community, @SSohal.

 

I am sorry to hear your Charge 3 stopped working after swimming. I appreciate the additional details and I am glad to help. Upon checking with our Support team, I was told that you have already contacted them. I know they will be glad to help you out and provide a solution. I recommend to continue working with them since they have already all the details and special tools to continue assisting you.

 

Let me know if you have any questions.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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