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Charge 3 not working, holding charge

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‎10-24-2020 10:55 - last edited on ‎11-12-2020 13:20 by Fitbit Moderator

‎10-24-2020 10:55 - last edited on ‎11-12-2020 13:20 by Fitbit Moderator

My Charge started having issues the past couple of days, not holding a charge and not turning in when I hit the display/face. I knew I was behind on updating the software and figured that was it so I did the upgrade this morning. . Now it is even worse. It won’t turn on when hitting the display/face, the charge is quickly depleting and it won’t track my steps or anything else. I have tried a couple short restarts and a long one with no luck. 

Please advise 

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‎10-25-2020 11:13 - last edited on ‎01-24-2025 07:18 by Fitbit Moderator

‎10-25-2020 11:13 - last edited on ‎01-24-2025 07:18 by Fitbit Moderator

@CABall Thanks for stopping by!

Sorry to hear that your Charge 3 isn't working as it should and thank you fr troubleshooting this issue. I noticed that you already have a ticket with our Support team so keep working with them to find a solution.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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