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Charge 3 not working outside charger

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‎05-22-2020 20:51 - last edited on ‎09-16-2020 19:47 by

‎05-22-2020 20:51 - last edited on ‎09-16-2020 19:47 by

My Fitbit has not worked in the past two days unless it's on the charger. My Charge 3 has stopped completely, nothing on screen and won't vibrate. I have followed all the restart suggestions but they don't work.  I just bought the watch in March 2020.

 

 

Moderator Edit: Clarified subject

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‎09-16-2020 12:08 - last edited on ‎11-06-2025 09:18 by Fitbit Moderator

‎09-16-2020 12:08 - last edited on ‎11-06-2025 09:18 by Fitbit Moderator

Welcome to the Forums, @armybrat74.

Thanks for troubleshooting this turning on issue. Upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

In the meantime, let me know if you need anything else.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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