02-07-2021 00:28 - last edited on 02-08-2021 14:55 by LiliyaFitbit
02-07-2021 00:28 - last edited on 02-08-2021 14:55 by LiliyaFitbit
My charge 3 was working perfectly fine, I gave it a wee clean (as it was really sweaty after a workout) then all of a sudden the notifications stopped coming through and my screen wake isnt coming on it is as if the touch screen isn't working just at that bit 🙃 I have rebooted, removed app, installed app, removed device and nothing seems to fix the issues 🙈
Moderator edit: subject for clarity
02-08-2021 14:54
02-08-2021 14:54
Welcome to the Fitbit Community, @Ribena18.
Thanks for the details shared in your post and for already trying to resolve the issue. I understand how you are feeling and recommend confirming that you don't have "Do not disturb" or "Sleep Mode” turned on: press and hold the button on your device. Tap a setting to turn it off. When you turn off the setting, the icon appears dim with a line through it. Please also check if the "Screen Wake" setting is turned on. For more information, see How do I navigate my Fitbit device's screen?
You can confirm the steps to set up notifications and follow the troubleshooting instructions at How do I get notifications from my phone on my Fitbit device?
Hope this helps!
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