Charge 3 notifications works for a short period then stops

[Langebjerg]

I Can get notifications to work  for a short period and then I don’t get them again. I have tried all kinds of reset but the same happens again. 

Moderator Edit: Clarified subject

[AlvaroFitbit]

@Langebjerg It's nice to have you on board!

Let me help you with this and thank you for troubleshooting this issue. I suggest you clear the link between your phone and your tracker by doing the following (which includes some steps you have already tried):

1. Go to your phone's bluetooth settings and remove all devices listed there.
2. Restart your phone and restart your device. 
3. Check that no battery saving app/feature on your phone is affecting your Fitbit app.
4. Also, on an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
5. You can find troubleshooting instructions here.

Let me know how it goes.

[Langebjerg]

Hi

Thx for your suggestion for fixing the problem - unfortunately it did not help 😟
Susanne


Sendt fra min iPhone

[AlvaroFitbit]

@Langebjerg thank you for the update.

Since the issue persists I have created a ticket so our Support team can further assist you via email.

Let me know how it goes.