Charge 3 only showing code 001 and smiley face otherwise blank.

[singe37]

Hi

I haven't used my Fitbit 3 for some time due to ill health. I put it on to charge and it came up with the Fitbit logo and code 001. Tried to sync to no avail. This is on an Oppo android phone which I have previously not had any issue with regarding the Fitbit.

Steps taken:

- Updated the app, failed to connect via Bluetooth

- Turned off bluetooth on the app, failed to connect

- Hard restart after reading the forum posts, failed to connect, hard restart

- Reinstalled the app, failed to connect, hard restart

It should be noted that I am getting vibrations when touching the button but not all of the time sometimes there is nothing but starts again.

Hope it can be fixed as I can't afford a new one.

[JuanFitbit]

@singe37 , A warm welcome to the Community! Thank you for your message and efforts. 

Just to confirm, the hard restart that you mentioned, was by pressing the button for 10 seconds while the Charge 3 was charging, right?
Did you see the Smiley?

Since restarting didn't help, please follow these steps:

• Connect the tracker to the charging cable and this to the power/PC.
• Press and hold the tracker button for 15 seconds.
• You will see a loading bar.
• The tracker will turn off.
• Remove it from the charging cable and reinsert it.
• The Charge 3 will then restart.

[singe37]

Hi there

Yes the hard boot was done as you described and was connected to the charger.

I get the smiley face but no loading bar.

[JuanFitbit]

@singe37 , Thank you for your confirmation. 
Please try holding the button a few seconds longer. If you see the Smiley, try again, but try to keep the same pressure a bit longer until the loading bar appears. 

[singe37]

I have tried as you suggested and held the button for about 20 seconds. No smiley face.

[singe37]

I do get vibration from the tracker though.

[JuanFitbit]

@singe37 , Thank you for your rely . I've informed Support and they'll be providing further assistance via email . Soon you should receive an email .  Keep working with Support.