Charge 3 only showing smiley face

[JadeHa]

Hi 🙂 my Charge 3 won’t get past the 🙂 I’ve tried to reset it. But the bar loads and goes back to the smile face. Any advise? 

Moderator edit: subject for clarity

[AlejandraFitbit]

Welcome to the Community, @JadeHa.

Thanks for troubleshooting this display issue. Can you please be more specific about this issue? What are you doing at the moment of seeing this face? Are you charging the device? Is it appearing after the restart process?.

I hope to hear from you soon. 🙂

[JadeHa]

Hi! Thanks for such a quick response! 

I see see the smile face ALL the time. 

Just St to reiterate what happened is that it died or assume so I put it on the charger. When it came back up the smile face appeared. I attempted a hard reset. The progress bar sometimes loads but it just goes back to the smile face. It remains on the smile face until it dies and I put it back on the charger. Today I can’t get the hard rest to happen. It just smiles at me 🤨

[JadeHa]

Hi! Thanks for such a quick response! 

I see see the smile face ALL the time. 

Just St to reiterate what happened is that it died or assume so I put it on the charger. When it came back up the smile face appeared. I attempted a hard reset. The progress bar sometimes loads but it just goes back to the smile face. It remains on the smile face until it dies and I put it back on the charger. Today I can’t get the hard rest to happen. It just smiles at me 🤨

[JadeHa]

@AlejandraFitbit  Is there somewhere I can send my Fitbit to be fixed? 

[AlejandraFitbit]

Thanks for the update, @JadeHa.

I am sorry for the delay in respond. Regarding your inquiry, we don't have a repair center but I recommend taking a look at this post and follow the instructions provided there.

Keep me posted. 🙂