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Charge 3 only shows Run and Pilates as options in the Exercise app

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‎10-11-2019 10:19 - last edited on ‎11-17-2020 10:40 by Fitbit Moderator

‎10-11-2019 10:19 - last edited on ‎11-17-2020 10:40 by Fitbit Moderator

My Charge 3 only shows Run and Pilates as options within the Exercise category. This just changed 2 days ago.

 

 

Moderator edit: updated subject for clarity

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‎10-12-2019 09:31

‎10-12-2019 09:31

Hello there @50plusfit, thanks for stopping by and for bringing this to my attention.

 

I was experiencing the same, but I fixed mine by going into the exercise shortcuts and deleting all of the ones listed (my Charge 3 was showing Pilates, Pilates, Pilates but my app listed run, treadmill, bike etc). Then, I re -added the ones I wanted and synced my phone again. 

 

If that doesn't work, please be so kind to set up your Charge 3 as a replacement device by following these instructions:

 

  1. From the Fitbit app dashboard, tap or click the Account icon
  2. Tap Set Up a Device.
  3. Choose your device and follow the on-screen instructions to continue.

 

Give this a shot and let me know the outcome, I'll be around. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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2 REPLIES 2

‎10-12-2019 09:31

‎10-12-2019 09:31

Hello there @50plusfit, thanks for stopping by and for bringing this to my attention.

 

I was experiencing the same, but I fixed mine by going into the exercise shortcuts and deleting all of the ones listed (my Charge 3 was showing Pilates, Pilates, Pilates but my app listed run, treadmill, bike etc). Then, I re -added the ones I wanted and synced my phone again. 

 

If that doesn't work, please be so kind to set up your Charge 3 as a replacement device by following these instructions:

 

  1. From the Fitbit app dashboard, tap or click the Account icon
  2. Tap Set Up a Device.
  3. Choose your device and follow the on-screen instructions to continue.

 

Give this a shot and let me know the outcome, I'll be around. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎07-05-2020 03:21

In response to MarreFitbit

‎07-05-2020 03:21

I have the same problem.  Tried both recommended options but neither have worked.  When I try a reset the pairing aborts half way through.  This only arose this morning on my 4 week old Fitbit.

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