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Charge 3 only works when on charger

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‎02-25-2021 17:52

‎02-25-2021 17:52

As soon as I remove the tracker from the charger it no longer connects bluetooth and I can't get a clock face. Just a smiley face.  It reads the battery is full.

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‎02-26-2021 03:58

‎02-26-2021 03:58

Hello @TheGroundhog, welcome to the community forums! Thank you for the information! 

 

If you haven't done so, I recommend performing a restart to your Charge 3, by following the steps here. If that doesn't work, the best way to get help is to contact our Support Team. You can reach out to them through chat or over the phone. Click here to get connected. Make sure to explain the situation and the troubleshooting steps you've performed. This way they can assist you from there. 

 

See you around. 

Wilson M. | Community Moderator, Fitbit.
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