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Charge 3 out of the box and not working

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‎09-23-2020 10:00 - last edited on ‎10-08-2020 09:32 by Fitbit Moderator

‎09-23-2020 10:00 - last edited on ‎10-08-2020 09:32 by Fitbit Moderator

Hi guys,

I just unpacked my Fitbit charge 3 and set it up via app etc.
The app shows the battery is fully loaded, yet the fitbit doesn't do anything. The screen is completely black. When I attach it to the charger it shows the battery is empty. When I reset it as suggested, the screen lights up and switches off after ca. 4 seconds.
It works as long as it is attached to the charging cable (already 2h). Syncing doesn't work anymore.
I guess I've bought a new, already defect watch?
(The firmware version is 28.20001.88.11)

 

Thanks for the help!

 

 

Moderator Edit: Clarified subject

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‎10-08-2020 09:45

‎10-08-2020 09:45

@Baribal96 Thanks for being part of our Community! 

 

Sorry to hear that your Charge 3 isn't working and thank you for troubleshooting this issue. Since the issue persists I have created a ticket so our Support team can further assist you via email.

 

Let me know how it goes.

Alvaro | Community Moderator

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