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Charge 3 over estimating my active minutes

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‎01-25-2019 13:34 - last edited on ‎11-17-2020 13:05 by Fitbit Moderator

‎01-25-2019 13:34 - last edited on ‎11-17-2020 13:05 by Fitbit Moderator

My charge 3 has over estimated my activity for the last two days. It is saying I have done 350+ active minutes which is not true. My most days are approx 150. 

It has also exported these minutes to be when I was sleeping or my most least active. 

How do I resolve this, my cal content for today is similar to other days so I’m very confused. 

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4 REPLIES 4

‎01-26-2019 07:36 - edited ‎03-12-2024 08:27

‎01-26-2019 07:36 - edited ‎03-12-2024 08:27

Welcome on board @Steph8603, it's nice to see you around here! Sorry to hear that your tracker is overcounting your active minutes. Your tracker will count active minutes based on the movement it detects and your heart rate. The movement could be caused due to driving/riding public transportation and you mentioned that your tracker is sensing a higher heart rate. Start by cleaning the back of your tracker with cotton and rubbing alcohol then restart your device. There are situations in which your arm may move but you won't be actually walking. This may happen when you are playing the drums, burping a baby or clapping. It can also happen when driving. You can negate these steps by logging a driving activity. You can try wearing your tracker on your non dominant hand but select that hand as dominant on the tracker’s settings to make it less sensitive to movement. Finally check these suggestions to improve the heart rate reading.

Maria | Community Moderator, Fitbit


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‎01-29-2019 19:11

In response to MarreFitbit

‎01-29-2019 19:11

I just got a charge 3 today and I have noticed that too. I was walking in a store and it counted it as active minutes. Same thing happened when I was getting ready for bed. My old flex 2 didn’t do this and I returned the versa for having issues but I only encounted this issue with one. Is something going on? 

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‎02-28-2020 16:57

‎02-28-2020 16:57

Same problem here.  Fitbit counted 56 minutes last night around midnight to 1 am and night before last 26 minutes around the same time; I was sleeping so no way given my resting heart rate is 62 on average.  Something is wrong and Fitbit needs a software update soon please. @Fitbit 

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‎03-02-2021 14:50

‎03-02-2021 14:50

Same issue. I have gone from an average of about 90 minutes to over 450 the past couple of days with my Charge 3. Nothing has changed on my end. Please help, FitBit!

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