Charge 3 pairing issues after factory reset

[Kitty81]

I've been having issues keeping my charge 3 paired to my Samsung s20+ for the last few weeks but the last 4 days it won't pair at all. I've soft reset, factory reset, deleted the app etc. and although it finds my charge 3 it won't give me a pin to pair?! I'm actually losing the will with it! How do I fix it?? Any help appreciated.

Moderator edit: subject for clarity

[WilsonFitbit]

Hello @Kitty81. Welcome to the community forums. 

I'm sorry for the experience and thank you for the detailed information and for the troubleshooting steps you've tried prior to posting. At this time, I'd recommend making sure that you've followed all the troubleshooting steps listed here: Why can't I set up my Fitbit device?

If the inconvenience has persisted, my best recommendation is that you please contact our Support Team for further assistance. Note that you can contact them through chat or over the phone, but phone wait times have been longer than normal. Click here to get connected. 

Please make sure to provide a brief explanation of the inconvenience and mention the troubleshooting steps you've followed, this way they can assist you from there. 

See you around. 

[Kitty81]

Thank you. I shall try that now and seek further assistance of needed. 

[Kitty81]

Wilson, the troubleshooting guidance is for a charge 4. Does this matter?

[WilsonFitbit]

@Kitty81 Thank you for your replies. 

I'd like to let you know that the troubleshooting steps should work if you have a Charge 4, nevertheless; I was able to see that you reached out to our Support Team and they were able to provide information and assistance. If you still have additional questions or inquiries, I recommend replying back to them and they will be more than glad to continue assisting you. 

See you around.