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Charge 3 pairs to my iPhone but not my iPad

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‎02-22-2021 11:14

‎02-22-2021 11:14

I was able to successfully setup and updated my brand new Charge 3 (purchased to replace my One) to my iPhone SE 2020, but it doesn’t connect to my iPad. When I try to get the pin code to setup with the iPad...nothing happens. I usually use my iPad for syncing. Help!

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‎02-22-2021 11:44

‎02-22-2021 11:44

When I removed the One from my account, it started syncing. I guess both cannot be on the same account.

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‎02-22-2021 12:39 - last edited on ‎02-24-2021 03:51 by Fitbit Moderator

In response to SunsetRunner

‎02-22-2021 12:39 - last edited on ‎02-24-2021 03:51 by Fitbit Moderator

Syncs on iPad, iPhone cannot find Charge. The notifications area shows the spinning star. I get the need to pair pop up, and when I click setup...nothing. Argh!

 

 

Moderator edit: word choice

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‎02-23-2021 05:06

In response to SunsetRunner

‎02-23-2021 05:06

@SunsetRunner   First, you can have your One and your Charge 3 on your account at the same time.  Second, if you set up your Charge 3 to receive notifications from your iPhone, it makes a tight Bluetooth bond with your iPhone.  It won't sync with your iPad if your Notifications are on.  Also, if you set up your Charge 3 with your iPhone, it is on your account.  You don't need to set it up again on your iPad.  You data syncs to your account, not your iPhone or iPad.

 

 

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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