Charge 3 permanent red light that drains the battery

[PLG2]

Hello.

Suddenly the red light is on non-stop on my charge 3 and drains the battery. I have tried two resets without result.

What else can I do?

Thanks

Moderator edit: subject for clarity/label/format  

[WilsonFitbit]

Hello @PLG2. Welcome to the community forums! 

Thank you for the detailed information and for the troubleshooting steps you've tried prior to posting. Please make sure to confirm that you have the correct Fitbit model. 

For a Fitbit Charge 3, I'd also recommend performing a long restart by following the steps below: 

1. Connect the device to the charging cable. 
2. While the device is plugged into the charging cable, press and hold the button down for 15 seconds. 
3. The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration. 
4. The device turns off.
5. The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur. 
6. Remove the device from the charging cable. The device shuts down.
7. Important: Plug the device into the charging cable again.

If the inconvenience gets resolved, I also recommend making sure that your tracker is paired to your Fitbit account. If not, please follow the steps here to add it back to your Fitbit account: How do I set up my Fitbit device?

On a side note, I've moved your post to the Other Charge Trackers board to keep our forums organized. 

Hope this helps. 

[PLG2]

Oops, it's actually a Charge 4 and the steps above did not work. For the Charge 4, is there something different I can do? Thank you.

[WilsonFitbit]

@PLG2 Thank you very much for your reply. 

I appreciate the details and your help in trying to resolve this matter. At this moment, I’ve reached the limits of what I can do for you here on the public community forums and the best way to get help is to contact our Support Team for further assistance. Note that you can contact them through chat or over the phone, but phone wait times have been longer than normal, so I recommend initiating a chat. Click here to get connected. 

See you around.