Charge 3 phone calls not working properly

[MissMiss]

Hi. I've just been given a Charge 3. I can sync my phone. I can answer the phone from my Fitbit but then I can't hear anything on my phone unless it is on speaker. I have tried rebooting but it doesn't seem to have made a difference. Suggestions?

Moderator edit: updated subject for clarity

[MarreFitbit · Accepted solution]

Welcome to the Fitbit Community @MissMiss! Thanks for already restarting your phone and Charge 3. Nice way to go!

Is your mobile phone included in our list of supported devices? You can see the list at: Which phones and tablets can I use with my Fitbit watch or tracker?

Please keep in mind that when a device is not supported we cannot guarantee its functionality with the Fitbit app. It might work at a certain time and then it can stop working out of nowhere after an update. This is because the app is not optimized to that device and any change could impact the performance. 

I've just tested my phone calls on my Charge 3. I could answer my call on the Fitbit and could listen to the other person talking just fine. So, I'd recommend following the tips and recommendations provided at: Which phones and tablets can I use with my Fitbit watch or trackers?

If the issue persists, I'd recommend setting up your notifications again:

1. Go to the Bluetooth settings on your phone and check if your tracker is on the list of paired devices. If it is, tap on it and select Forget this Device.
2. Open the Fitbit app 
3. Tap on Account > Charge 3 > Notifications
4. When a pop-up with a "Bluetooth Pairing Required" message, tap on Set Up and continue.
5. A new "Bluetooth Pairing Request" will appear, tap on Pair to continue
6. Once in the Notifications menu, enable the ones you'd like to receive. 
7. Go to your phone Settings > Notifications > Fitbit and make sure the following is enabled.

[MissMiss]

Thank you my Google Pixel is now able to hear calls even whilst connected to my Fitbit.

[MarreFitbit]

Hello @MissMiss, thanks for coming back! I'm glad to hear the steps worked for you. 

Hope to see you participating in the Community more often since I think it would be awesome for you to explore our Community. You can go ahead and log to any of the topics that might be of your interest in our Discussion boards. Feel free to comment and contribute with your knowledge and experience.

Please don't hesitate to let me know if you need further assistance. 

[MissMiss]

This method no longer works as the blue tooth prompt doesn't appear.

I can't use my phone for calls so is beyond frustrating. The problem is the Fitbit is not even connected and I still can't use my phone to make calls! 

[MarreFitbit]

Hello @MissMiss, thanks for coming back! I am sorry to hear that you are going through this situation once again. 

Can you please let me know what Google Pixel you have? Is it included in this list I provided above? 

In the meantime, I'd recommend taking a look at the help articles: Why won't my Fitbit device sync? and My device isn't receiving notifications from my phone. 

I'm looking forward to your reply. 

[Mandajirwin]

I am having this exact problem now with an IPhone 8 and a Charge 4 - I have tried rebooting the phone, unpairing and repairing, deleting the app and I still can't hear anything on my phone unless I put it on speaker. It is as though the normal speaker that I would hold to my ear has somehow been disabled. It is driving me BANANAS! How do I fix this?!