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Charge 3 providing extra active minutes

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‎06-01-2020 17:02 - last edited on ‎11-12-2020 08:16 by Moderator Alum

‎06-01-2020 17:02 - last edited on ‎11-12-2020 08:16 by Moderator Alum

Hi, I noticed my Fitbit Charge 3 must have done an update as there is more info on my sleep tracking. Yesterday my Charge 3 started giving me a bunch of exercise minutes that I didn't do. Today is also the same and has given me 500+  minutes so far. I tried a soft reset and then a wipe out reset courtesy of you tube and my Charge 3 shows the reset for a limited time and then goes right back to its current day status that it left off at. I  am now  at 532 minutes of exercise that I have not done..lol. More like 45 minutes at best. I even did a clock face change. Help!

 

 

Moderator Edit: Clarified subject

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‎11-12-2020 08:17

‎11-12-2020 08:17

Welcome to the Community, @Aussiemom208.

 

Thanks for troubleshooting this information issue. Upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

 

In the meantime, let me know if you need anything else.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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