Charge 3 "settings icon" has disappeared

[Gooner1959]

Hi, I have been having troubles with a charge 3 lately & my settings option has completely disappeared, by this i mean from the clockface i swipe left & keep swiping & get to weather then it wont change page anymore, settings is after weather i think. It tries to swipe but i think nothing is there. Anybody have any ideas please?.

Mike

Moderator edit: updated subject for clarity

[EdsonFitbit]

Thank you for visiting the Fitbit Community, @Gooner1959.

I’m sorry to hear about the difficulties you experienced with your Fitbit Charge 3.

I would recommend restarting your Tracker by following these instructions.

In addition, you can perform a long restart:

1. Connect the device to the charging cable. 
2. While the device is plugged into the charging cable, press and hold the button down for 15 seconds. 
3. The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration. 
4. The device turns off.
5. The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur. 
6. Remove the device from the charging cable. The device shuts down.
7. Important: Plug the device into the charging cable again. 

For instructions on how to navigate your Tracker, please visit this article.

Hope this helps.

[Gooner1959]

Thanks for the reply, i tried this but still no settings 😞

[EdsonFitbit]

Thanks for your response, @Gooner1959.

The best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

Have a nice day.