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Charge 3 red light on back, buzzing then goes dead

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‎06-18-2020 23:55 - last edited on ‎09-16-2020 10:17 by Fitbit Moderator

‎06-18-2020 23:55 - last edited on ‎09-16-2020 10:17 by Fitbit Moderator

My Charge 3 won't sync, when I charge it it then has a red light on the back, buzzes quite violently then goes dead. I am afraid to wear it now and can't because it won't hold it's charge. Have tried restarting it, re-syncing it, not sure what else to do, it's not even 2 years old

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‎07-01-2020 15:47

‎07-01-2020 15:47

Welcome to the Fitbit Community @Lisamce04.

 

I'm sorry to hear that your Fitbit Charge 3 is not working properly. Thank you for the information provided and for trying to resolve the issue before contacting us.

 

I noticed that you've been in touch with Customer Support. I'm pretty sure they will do their best to provide a high level of support as soon as possible.

 

If you have any question, please let us know.

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