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Charge 3 registers inaccurate heart rate zones

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‎01-31-2022 20:11 - last edited on ‎02-07-2022 12:13 by Fitbit Moderator

‎01-31-2022 20:11 - last edited on ‎02-07-2022 12:13 by Fitbit Moderator

Charge 3 heart rate zones are are all over the map during workouts. It only tracks correctly when I’m NOT exerting myself in anyway. Which… what’s the point of a fitness tracker at all then?

 

Moderator edit: updated subject for clarity

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‎02-07-2022 12:13

‎02-07-2022 12:13

Welcome to the Fitbit Community, @Gbaek80.

 

I'm sorry to hear about the difficulties you experienced with your Fitbit Charge 3. Thank you for the information provided.

 

Our team has recently released a new version of the Fitbit app (3.53 iOS and 3.53 Android). For instructions on how to check your current version and update, please visit this article and open the menu "How do I update the Fitbit app?".

 

If you have customized your heart-rate zones, please make sure to have followed the instructions in this article in the menu "What are heart-rate zones? > What are the heart-rate zones on my Fitbit device?".

 

In addition, please follow these tips to resolve heart-rate tracking issues.

 

Hope this helps.

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