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Charge 3 reminders to move

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‎10-18-2020 18:53 - last edited on ‎11-12-2020 13:30 by Fitbit Moderator

‎10-18-2020 18:53 - last edited on ‎11-12-2020 13:30 by Fitbit Moderator

My charge 3 reminders to move worked perfectly for a long time but have now stopped. The app on my phone and laptop show that they are set and the hours are being tracked, but I am not receiving any reminders.  Ideas?

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‎10-21-2020 11:28 - last edited on ‎01-24-2025 09:06 by Fitbit Moderator

‎10-21-2020 11:28 - last edited on ‎01-24-2025 09:06 by Fitbit Moderator

@Tenino It's good that the community is growing!

Let me help you with your reminders to move not working on your Charge 3. Make sure your tracker isn't in the Do not Disturb mode by long pressing its button. If the issue persists restart your tracker, remove the Reminders to move, save and sync then add them again.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

View best answer in original post

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4 REPLIES 4

‎10-21-2020 11:28 - last edited on ‎01-24-2025 09:06 by Fitbit Moderator

‎10-21-2020 11:28 - last edited on ‎01-24-2025 09:06 by Fitbit Moderator

@Tenino It's good that the community is growing!

Let me help you with your reminders to move not working on your Charge 3. Make sure your tracker isn't in the Do not Disturb mode by long pressing its button. If the issue persists restart your tracker, remove the Reminders to move, save and sync then add them again.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎10-22-2020 05:13

In response to AlvaroFitbit

‎10-22-2020 05:13

Thanks AlvaroFitbit - the restart worked!

 

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‎03-24-2021 00:54

In response to AlvaroFitbit

‎03-24-2021 00:54

I have tried all suggestions to get my reminders to work and still for months nothing has worked.  Calling didn't help either.  I was told fitbit knows of the issue and working on an update to fix.  This was in January and still no update and no fix.  This was one of the main reason I got the chargé 3.  We are having the same issue on my daughter's chargé 3 as well. 

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‎08-24-2022 16:52

In response to Ace_mom

‎08-24-2022 16:52

Hello! Are you still have this issue? 
If you are synching to an iPhone, make sure your "Share System Notifications" are on.

 

Settings > Bluetooth > Fitbit Device > Toggle "Share System Notifications" to on 

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