help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 3 replacement hasn't arrived yet

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-26-2020 19:52 - last edited on ‎10-27-2020 05:55 by Fitbit Moderator

‎10-26-2020 19:52 - last edited on ‎10-27-2020 05:55 by Fitbit Moderator

Hello, as my charge3 was not working properly i ordered for a replacement in the month of September. Fitbit team responded to me real quick and helped me with the replacement order. But its been more than a month, my pebble is stuck in china warehouse. FedEx tracking shows nothing, Fitbit team wont respond properly and I am completely out of patience now. Why aren't you shipping it to my place ? I even completed the KYC. Hope this resolves soon enough, or else I would like to move to another company.

 

thank you

Amogh

 

 

Moderator Edit: Personal info removed

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎10-27-2020 05:54 - edited ‎01-09-2024 03:12

‎10-27-2020 05:54 - edited ‎01-09-2024 03:12

Hi there @amogh_krish, welcome to the Community Forums. We're sorry to hear that your Charge 3 replacement hasn't arrived yet. We acknowledge the limitation we have on our part particularly on what you have experienced. We‘re taking into consideration your comments and sentiments with regards to our products and services.

As you were told on the last email from our team, they will consult this to our higher level of support. We understand that the outcome of your case with our Support Team is not fulfilling your expectations, but keep in mind that every case is completely different from the other's. Thanks for taking the time to share your feedback. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer

‎10-27-2020 20:34

In response to MarreFitbit

‎10-27-2020 20:34

thank you @MarreFitbit . I clearly understand the burden on your side as well, but its been two months almost already. I hope things get resolved soon enough. Will wait for the next update.

cheers!!

Best Answer