Charge 3 requires excessive charging

[rick_hardy]

My Charge 3 went, in a day, from requiring charging once a week, to going flat in less than twenty four hours (24hrs).

Can anyone help?

Moderator edit: label

[LiliyaFitbit]

Welcome to the Fitbit Community, @rick_hardy.

Thanks for the details shared in your post. I recommend to log out of the Fitbit app, force quit the app and then log back into your Fitbit account. Please also review our tips to maximize your Fitbit device's battery life in Can I extend my Fitbit device's battery life?

By the way, I've moved your post to Other Charge Trackers board so we can keep our forums organized.

Hope this helps. 

[rick_hardy]

Dear Liliya,

I did reply previously but I may have not done it correctly. My excuse, I am seventy!!

I didn't quite understand what you meant in your reply either. However, a couple of days ago I had occasion to reboot the iPad (which I do too infrequently)which has the Fitbit app. on it. Lo and behold, the Charge 3 is back to normal.  Now, whether this was the fix or some other thing happened that I know nothing about, but, fixed it is.

Thanks for yours, I remain,

yours faithfully,

C. R. (Rick) Hardy

[SunsetRunner]

I'm having this same issue and have followed all the steps you have mentioned but it'sadr no difference. Where do I go from here?

Thanks Julie

[LiliyaFitbit]

Thank you for your reply, @rick_hardy. It’s good to see you in the community, @SunsetRunner.

@rick_hardy I am glad to hear that you were able to fix this issue and thank you for sharing what you did as it may help other members in the same situation. I appreciate your efforts and hope you continue enjoying the Fitbit experience. 

@SunsetRunner Thank you for joining the thread and sharing that you're experiencing the same issue. I appreciate your troubleshooting efforts. I was able to see that you have already contacted our Support team and that they were able to help you. Thank you for your time and efforts.

Have a nice day!