Charge 3 restarting over and over

[rstod]

My Charge 3 is stuck restarting over and over. It will go through the restart and hang showing the progress bar complete. Take it off the charger and put back and it repeats same sequence and hangs again at full progress bar. 

[EdsonFitbit]

Welcome to the Fitbit Community, @rstod.

Thank you for the information provided.

I would recommend performing a long restart to your Fitbit Charge 3:

1. Connect the device to the charging cable. 
2. While the device is plugged into the charging cable, press and hold the button down for 15 seconds. 
3. The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration. 
4. The device turns off.
5. The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur. 
6. Remove the device from the charging cable. The device shuts down.
7. Important: Plug the device into the charging cable again.

Whether you continue experiencing the same issue after following the steps above, you can set up your Tracker as a replacement device:

1. Tap the Today tab , and tap your profile picture.
2. Tap Set Up a Device.
3. Choose your device and follow the on-screen instructions to continue.

Hope this helps.

[rstod]

Tried the above instructions multiple times without success. 

[EdsonFitbit]

Thank you for your response, @rstod.

The best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

If you have any question, please let us know.