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Charge 3 resting heart rate not updating

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‎02-26-2021 14:06 - last edited on ‎02-27-2021 06:57 by Fitbit Moderator

‎02-26-2021 14:06 - last edited on ‎02-27-2021 06:57 by Fitbit Moderator

Charge 3 resting heart rate has not changed in a week. I have done a reset twice but this hadn't made a difference. What do I need to do to get it to change? 

 

 

Moderator edit: subject for clarity

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‎02-27-2021 06:56

‎02-27-2021 06:56

Hello @jliz, welcome to the community forums! Thank you for the information and the troubleshooting steps you've tried prior to posting! 

 

If the inconvenience persists, I recommend checking this thread for tips and information. Otherwise, the best way to get help is to contact our Support Team. You can reach out to them through chat or over the phone. Click here to get connected. 

 

See you around. 

Wilson M. | Community Moderator, Fitbit.
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